Absolutely! Our seasoned graphic designers are ready to collaborate with you to create custom patches that you'll be proud of. We offer free artwork and revisions to ensure your design meets your expectations.
Not at all! Thanks to our hot-cut border, we can create patches in any shape you desire. Standard shapes for embroidered patches usually have a merrowed border. Regardless of the shape, we can transform it into a patch.
Yes, we can. However, please note that the level of detail we can incorporate into your patch is dependent on its size. Larger patches allow for more detail.
Our standard delivery for customized patches is time is 4 to 7 days by DHL/TNT/FEDEX/UPS express.We will do our utmost to meet your needs if you require them sooner.
By using Website and the services provided therein, you, the customer, agree to release AWELLS from any and all product quality liability thirty (30) calendar days after the receipt of your order. In order to be processed, any claims regarding your product must be made to your customer representative before this period has passed. Furthermore, you agree that all decisions made by AWELLS’s team regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.
Custom or personalised ordersMade-to-measureDigital downloads Conditions of return:
During the Designer Mockup Phase: If you are unsatisfied at any time during the designer mockup process and would like to cancel your order, AWELLS will issue a full refund within 3-7 calendar days of receiving your request.
During the Sample Phase: If your order involves, by either request or default, the manufacture of a single physical prototype for your approval by either physical review or photographic review via email, we will produce this sample directly after your approval of the designer mock-up. Should you decide to cancel your order once this physical prototype has been made, a non-refundable amount of tape or mould charge will be deducted from your resulting refund amount as compensation for any material, mold, or production costs incurred.
During Full Production: Your order enters into full production immediately after you have approved your photo or physical sample (if your order has a sample phase) or immediately after you have approved your designer mockup (if your order does not have a sample phase). At this stage, all the materials required for your order have already been purchased and your product is being manufactured in its entirety. As such, should you decide to cancel your order during this period, a non-refundable amount of 80% of your total order value will be deducted from your resulting refund as compensation for all material fees, mold fees, and production costs incurred by AWELLS.
After Your Order Ships: Since all products offered by AWELLS are completely custom manufactured specifically for your order (and therefore not re-usable by other customers, refunds are not provided after your order has shipped and you have received its tracking number. However, under special circumstances (as determined by AWELLS), partial refunds (less any manufacturing and shipping costs) may be issued. If you feel that your order falls into this category, please submit a claim to our customer service team within fourteen (14) calendar days of delivery of your order. Please note that all claims submitted more than fourteen (14) calendar days after this date are invalid and ineligible for consideration as per our Terms & Conditions.
If there are any defects, items damaged on arrival, or items missing, you will receive a redo，or a refund for the affected units as long as your claim is submitted within fourteen (14) days of your order being shipped.
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